SENSEO® Coffee Machine is not like an espresso machine. It is a coffee pod system that makes a sensational cup of coffee with a rich frothy layer on top every time. It's coffee that feels as good as it tastes.
The Philips SENSEO® coffee pod system makes it possible to prepare a filtered cup of coffee proportioned perfectly with a delicious frothy coffee layer on top.
No. While we recognize that other manufacturers pods may fit in the SENSEO® Coffee Machine, the coffee blends are different and will not result in the same premium quality, and consistency on a cup-by-cup basis. Philips and Sara Lee have been working for ten years to perfect this sensational cup of coffee.
Back to top
No. The Philips SENSEO® coffee pod system is designed to prepare coffee with the Douwe Egberts coffee pods.
The SENSEO® Coffee Machine is available in two colors: Black and Blue.
The black is the most popular to date in Europe.
Once the machine is ready, it takes approximately 30 seconds for 1 cup or 60 seconds for 2 cups or 1 mug of coffee. Before the first cycle, the coffee machine will heat the water for approximately 90 seconds.
Back to top
You may have skipped the first step to flush the appliance with water. The boiler must be filled with water before the brew cycle begins.
You may have skipped the first step to flush the appliance with water. The boiler must be filled with water before the brew cycle begins. Or, you may be using the SENSEO® Coffee Machine at higher altitudes above 6800 ft. above sea level.
When you use the SENSEO® coffee pod system at higher altitudes, 6800 ft. (+) above sea level, the water in the machine will boil sooner than the machine requires for brewing. The coffee machine will produce more steam and less coffee per cup under these conditions.
When there is not enough water in the reservoir to make a cup of coffee, the indicator light will blink rapidly to indicate that the reservoir needs to be refilled. Or, the appliance is in a room where the temperature is below 50 degrees Fahrenheit. The appliance will not function properly at these lower temperatures.
Simply add more water to the reservoir. Once the water has filled the boiler, the brewing cycle will resume.
The pod holder is probably blocked, and may require cleaning. A vacuum may have temporarily formed under the lid. Turn the machine off, pull the lever up as far it will go and wait 24 hours before opening. Use a soft brush or a toothpick to remove the coffee grounds trapped in the coffee pod holder. If the problem persists, contact Customer Care at: SENSEO.US@Philips.com
Back to top
The pod may not be positioned properly. Put the pod in the pod holder with the flat SENSEO® side facing up, and check whether the coffee is evenly distributed by pressing the pod down firmly before you close the lid. When you want to make two cups of coffee at the same time or one larger cup, be sure to use two pods in the 2-pod holder.
Yes, parts that are removable are dishwasher safe. This includes: the coffee outflow unit, pod holders, cup tray, drip tray, and the water reservoir.
Check that you have used the correct number of pods in the appropriate pod holder for the number cups selected.
When you first turn on the coffee machine, we suggest that you run a one-cup brew cycle with an empty pod holder in place. This will ensure that the boiler is heated to proper brewing conditions and that you will have a hot cup of coffee. Another suggestion is to rinse the cup or mug with hot water a couple of times.
We do not recommend this. The second cup of coffee will be rather weak. Also make sure the lid is closed properly, and do not press the 2-cup button if you want to brew only one cup.
Yes, if the machine is not in use for an hour, it will turn off automatically. However, we would encourage you to unplug the Coffee Machine from the electrical outlet if it will not be used for an extended time.
It's time to clean or "descale" the appliance when you notice that the brewing process takes longer than usual. If the machine is used twice daily on average, we recommend descaling once every three months. See directions for use for "descaling" process.
Philips offers a 2-year warranty from date of purchase with an original sales receipt, and agrees to repair or replace the Coffee Machine without charge. Excluded are the cord, coffee pods, accessories, and damage resulting from misuse or abuse.
Yes. Descaling is an important element in Senseo maintenance. It should be done at least once every three months, up to six times a year!
Keeping your Senseo free of scale will:
- Ensure you have maximum cup volume
- Ensure you have maximum coffee temperature
- Make your Senseo produce less sound while brewing
- Prevent your Senseo from malfunctioning
- Prolong your Senseo's life.
The descaling process takes about one hour and should not be interrupted. Only a descaling agent based on citric acid can be used safely in the Senseo. Other agents, including vinegar, may damage your appliance or not remove the scale entirely. If the procedure is not performed correctly, scale residue may remain in the machine. This causes scale to build up more quickly and may cause permanent and irreparable damage to the machine.
For the right procedure to descale your type of Senseo, see attached document.
Descaling for HD7830, HD7841 and HD7842
Descaling for HD7800 through to HD7824
To contact the Customer Care Center for fulfillment of manufacturers’ warranty – please contact Customer Care at Philips Customer Service Toll Free Hotline：800-820-3678
Back to top